InfoMouse Hosting T&C's
Installation Guides & Support Documents
Can be found at the following link: https://infomouse-hosting.co.uk/knowledgebase
Keep your apps updated at all times. If your app is not on the latest version, we will ignore any messages for issues!
Most of the time, an issue can be fixed by turning your router of by the plug for 3 minutes and turning it back on, or by updating your playlists. If you still continue to get issues, please use the Knowledgebase located in the link above.
Please have a backup if the service ever goes down; we may need to complete upgrades or fix an issue and we will do our best to get this up and running asap.
Do message us for updates, we can only tell you what we know and will be ignored.
Keep your app updated at all times. This can be done by going to the X3M Player settings > Check for Updates. If your app is not updated, we will ignore any messages for issues. 9/10 an issue can be fixed by turning your router of by the plug for 3 minutes and turning it back on, or by updating your playlists by going to the X3M Player settings > Update Playlists.
Please have a backup if the service ever goes down; we may need to complete upgrades or fix an issue and we will do our best to get this up and running asap. Do not ring or message us for updates, we can only tell you what we know and will be ignored. We are not responsible for you cancelling your current tv subscription, this service should always be treated as an add-on.
We send messages out if there is an issue our side. If you don't recieve one, check your wifi connection, restart router and firestick and make sure your app is updated before messaging us.
WebHosting is not the same as other streaming services such as Netflix, Prime, etc. To run WebHosting at optimal level, you need a minimum of 24Mbps to the device, not your phone or tablet. If your service is buffering, download a speed test from the app store and take a reading. Your internet provider wants to block you from using IPTV, if other streaming apps work then you maybe getting blocked. Unfortunately, there is nothing we can do about it.
Sending pics or not giving us any context will be ignored, we are not mind readers. We are not tech support for your device, unless there is a problem directly with your service, don't bother asking us, we will ignore. Don't waste our time!
If the service is eventually taken down, refunds will not be given.. We do not get refunds for our servers!
Multiroom is for one house only; it is not multi-house!
If the panel picks up that you are using it from 2 houses or 2 different networks (including VPN) at the same time, your line will lock to 1 IP for 48 hours (if it is not your own house, that is your fault, and we won't be removing it as it is a waste of our time). If it happens a 2nd time, it will be 72 hours. A 3rd time will be a permanent lock of your line and will cost £10 to have this removed. Refunds will also not be given because you have abused the service.
If for some reason you request a refund, you will be charged at the monthly price of £15 for how many months you have had the service and the difference will be issued.
A full refund can only be requested within 72 hours of first connecting to our service or, 7 days if your device has not connected to our service or within 24 hours if purchased on a Friday or Saturday. Trials are non-refundable
Extending your service
If you would like to extend your service, please use the following link: www.infomouse-hosting.co.uk and select the correct amount for which service you choose.